YOUR TRUSTED PARTNER
Why CDI?
ABOUT CDI Credit Management
Our History
Since our establishment in 1988, we have been dedicated to providing exceptional support to over 50,000 clients, offering services such as invoicing support, credit checking, and debt collection. Over the years, our commitment to excellence has earned us recognition as leaders in the field of debt collection and credit control, with features in prestigious publications like The Times and The Guardian.
As our team and services have continued to grow, we made a significant move in late 2024 to our new offices at Avalon House in Sunderland. This relocation not only accommodates our expanding collections department but also positions us to explore and implement innovative ways of working, ensuring we remain at the forefront of the industry.
- Trusted By Our Clients
- Regular Reports
- FCA Regulated
WHY ARE WE THE BEST CHOICE?
We are experts in Credit Management & Invoice Recovery, employing our services means we partner with you and guide you through best practice on all decisions made from: raising the first invoice for a new client to understanding your options in the unfortunate event that payment terms are exceeded by your customer. We do this confidentiality with care for your brand & your relationships.
Every year, we are entrusted to collect on over £60m across 10k invoices.
Invoice Recovery & Mediation
Managing overdue invoices in-house can be time-consuming, emotionally draining, and detrimental to maintaining client relationships. We specialise in resolving outstanding payments efficiently while adhering to legal and ethical practices.
Involving the CDI team for mediation helps preserve your professional relationships with clients. You may struggle to maintain objectivity during disputes, potentially harming long-term partnerships. We can act as impartial negotiators, helping both parties reach amicable resolutions without escalating the conflict.
Please click through to our Services page to find out more
What Makes Us Different?
We specialise in outsourced credit control, helping businesses manage financial risk and recover outstanding debts with a strategic, results-driven approach. By leveraging insights from multiple credit risk data sources, we provide informed, data-backed solutions that maximise the chance of recovery while protecting business relationships.
Our focus is on delivering outcomes, not just chasing unpaid invoices. We take a proactive and professional approach, working closely with clients to understand their specific requirements and tailor our strategies accordingly. With a balance of diligence and care, we ensure that every case is handled efficiently while maintaining the highest standards of service.
As insolvency and mediation specialists, we support businesses in navigating financial distress of your debtors with clarity and expertise. Whether managing overdue accounts, negotiating settlements, or supporting your business when impacted by complex insolvency processes, we provide practical solutions that safeguard financial stability. We act as an extension of your business, delivering results with integrity and precision.
Customer Service
We strive to go ‘above and beyond’ in support of our clients with monthly updates whenever we are entrusted with overdue/written-off invoices for collection
We are always available, on the other side of the phone, to take questions and support clients on matters such as
Ensuring invoice T’s and C’s are favourable
How to interpret a company credit check or letters received in a Corporate Insolvency process
Litigation strategy advice
Compliance and Regulation
Credit Services Association (CSA)
The Credit Services Association (CSA) is the UK’s trade body for organizations in the debt collection and debt purchase industry, promoting best practices and regulatory compliance.
Financial Conduct Authority (FCA)
CDI Credit Management is authorised and regulated by the Financial Conduct Authority (FCA) for Debt Collection, providing stronger protection and enhancing the integrity of our operations.
PCI DSS compliant
PCI DSS compliance is a mandatory set of security standards for businesses handling credit or debit card transactions, aimed at safeguarding sensitive data, ensuring payment security, and preventing breaches.
